Amplify continuous customer understanding with the power of AI
We help businesses understand what their customers are really saying by turning conversations and feedback into meaningful insights. Our AI based solution helps you make sense of customer opinions with remarkable accuracy, no matter how many responses you receive. While General-Purpose LLMs can only scratch the surface, our solution goes much deeper to give you the full picture.
We do the heavy lifting, so you can focus on making smarter business decisions.
Why choose us?
Our AI solution looks at all your customer feedback and shows you exactly what matters, with numbers you can trust. Think of it as turning thousands of customer conversations into clear, reliable insights — from interviews and app reviews to surveys and support conversations.
Make better decisions without the guesswork
Get everyone on your team on the same page about what customers want. Turn those 'we should probably...' moments into 'we know exactly what to do' actions. With our solution, you'll always know what your customers truly need, helping you build products they'll love.
Based in Germany, our solution guarantees full compliance with the EU GDPR, uses SOCII compliant cloud services, anonymizes data upon import, and ensures PII is not processed outside of Europe.
AI-Powered Product Intelligence: Listen Better, Build Smarter
Analyze thousands of comments in one place: Our AI solution transforms feedback from app stores, customer care interactions, NPS/CES surveys, Trustpilot reviews, and competitor data into actionable insights. Extract meaningful patterns from vast amounts of qualitative and quantitative data.
Make confident product decisions: From strategic quarterly planning to next-release prioritization, we deliver actionable insights exactly when you need them. Chat with your feedback data to validate product ideas and transform scattered research into clear direction.
Track what matters: Our smart knowledge base tracks how customer feedback evolves over time, helping you quickly spot both urgent issues and positive trends. This gives you clear metrics on the impact of every product or service improvement.
How Mobile.de transforms thousands of monthly customer comments into action
“PoDojo’s AI transformed our approach to customer feedback analysis and helped make evidence-based product strategy decisions, automating categorization and saving us countless hours of manual work.”
Challenge: High workload, manual tagging bottleneck
User feedback matters a lot for mobile.de, but manually tagging many thousand comments monthly created an unsustainable workload for their team.
"We were drowning in feedback but starving for insights," says Markus Jo, Senior UX Researcher.
Solution: AI that speaks car marketplace
Since January 2024, mobile.de uses Podojo Customer Feedback Analysis to analyze:
Customer service comments
App store reviews
NPS, surveys and customer interviews
Set-up took just four weeks:
Training on automotive marketplace vocabulary
Connecting existing data pipelines
Fine-tuning models on previously tagged datasets
User onboarding
Results: Faster insights, proven accuracy
The system categorizes feedback with 80-90% precision – accuracy validated against manual datasets by mobile.de's research team. This precision enables evidence-based product decisions genuinely grounded in user feedback.
Anyone interested in the voice of customers can now query real customer data instantly with questions such as:
"What frustrates private sellers most?"
"Which dealer features get requested weekly?"
"Summarize trust issues in negative reviews"
The system can address both these broad questions and deliver insights on highly specific inquiries tailored to exact business needs.
Product strategists access extensive charts showing how customer opinions change over time, providing clear indicators of product increment impact.
Key benefits
From reactive to proactive Spot emerging trends before they become widespread problems.
Evidence drives priorities Back product decisions with actual user needs, not stakeholder opinions.
One source of truth Everyone from engineering to marketing can reference the same insights.
System gets smarter With each month, the AI better understands automotive marketplace language.
What's next
After completion of data integration mobile.de is exploring how to connect customer voice data with behavioral data using an agentic approach.
Seamless integration with your favorite tools
We work smoothly with most of your existing tools - from survey platforms and app stores to business intelligence and customer service solutions. Popular integrations include Hotjar, Apptentive, Looker, and Salesforce, and we are happy to build custom integrations for your unique needs.
Ready to see our service in action?
Book a demo today, and let us set up a trial with real data to demonstrate the benefits of our service. We're here to help you evaluate and enhance your product development process.